Support

Before you write, have a look at the FAQ — the answer may already be there.

Signing in

• Forgot your password: on the sign-in screen choose “Forgot password?” and we will send you a link to set a new one.
• Signed up with Google or Apple: sign in the same way you opened the account.
• If you still cannot get in, email us from your account’s email address.

Deleting your account

You delete your account yourself, in the app or at app.rentabl.eu: Settings → Account and data → Delete account. Deletion is permanent and immediate: we disconnect Gmail and your bank, end a subscription bought on the web and delete your data and files.

We keep only what we must, or need as evidence: subscription payment records and issued invoices (11 years, as accounting and tax law requires), records of accepting the terms and of cancelling a subscription without the IP address, and a record that the account existed, without name, email or mobile number. Deleted data disappears from backups within 30 days. Data sent with your consent to AppsFlyer and RevenueCat is not deleted automatically — email us and we will pass the request on. The details are in the Privacy Policy, section 10.

Deleting your account cannot cancel an App Store subscription — cancel it in your Apple ID settings (see below). For a Google Play subscription we turn off renewal when you delete the account, but check it in Google Play. If you cannot get into your account, email us from its address and we will delete it for you.

Exporting your data

Settings → Account and data → Download my data downloads everything we keep about you in one file: profile, properties, leases, costs, notifications, subscription and connections.

Subscription (Pro)

• Bought on the web: manage and cancel it in Rentabl, Settings → Plan. As a consumer you can withdraw within 14 days, in one step in the app.
• Bought on iPhone or iPad: device Settings → your name → Subscriptions. Apple handles refunds at reportaproblem.apple.com.
• Bought on Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Google handles refunds under its own rules.
• Cancel a store subscription at least 24 hours before the end of the period if you do not want it to renew.

Tenants

If your landlord invited you to Rentabl, they are responsible for the data about your lease — ask them for changes. You can also write to us and we will pass your request on.

Privacy and security

Send GDPR requests (access, correction, deletion, objection) and security reports to info@rentabl.eu. What we process and why is in the Privacy Policy; the Terms of Use are here.

Who runs Rentabl

Mahalo d.o.o., Kuzminečka ulica 4, 10000 Zagreb, Croatia · OIB 15416543715